Returns & Refund

To fully protect your rights and enjoy satisfactory shopping experience, please read the following details for conditional return & refund service.



- If you receive a damaged, defective product, or a wrong product is shipped, please contact NAIPO Customer Support at prior to returning issues.

- All products to be returned must be in its original packaging and in salable condition with complete accessories and manuals, otherwise additional fees will be required.

- Return service is available within 30 days from the date of purchase.

- Reverse shipping fee is required.

- All returns are subject to validation and approval at NAIPO’s discretion.

- If you have purchased a NAIPO product from other channels instead of NAIPO official website, please apply for returns on the channel on which the purchase has been made.

- Address of returning: United States of America US California Commerce - 5610 Grace Pl GRS P5Z398X - 90022
(Please contact for confirmation before returning.)



As soon as NAIPO receives a returned product and checks that it meets the requirements listed above, a refund will be issued to the original method of payment. Please allow 7 days of refund process.


Contact for further assistance.